Privacy Policy

Last updated October 27, 2026

TourStar is a music career game made by TourStar, LLC ("we", "us"). Rewards and prizes are fulfilled by our partner Please and Thank You, Inc. This policy explains what information we collect when you use the TourStar apps for iPhone and Android, the web version of the game and tourstarapp.com (together, "TourStar"), how we use it, and the choices you have.

The short version: you can play without an account. If you create one, we keep your email and your game save so your career follows you. We only ask for a shipping address when you redeem a real prize. We don't sell your information and we don't show third-party ads.

WHAT WE COLLECT

When you play as a guest

Your game save (artist name, stats, songs, settings) is stored on your device.
Gameplay analytics: a random device identifier that isn't linked to your identity, plus events such as starting a career, playing a show or releasing music, the app version and platform, and where you came from (for example an Instagram link). We use this to understand how the game is played and to balance it.

When you create an account

Your email address, or the identifier Apple or Google gives us if you use Sign in with Apple or Google. With Sign in with Apple you can choose to hide your email, and we'll only see a relay address.
Your game save is copied to our servers so you can play on more than one device and recover your progress.
Reward points and activity (points earned and spent, rewards redeemed, raffle entries), so we can run the rewards store and raffles fairly and prevent cheating.

When you redeem a reward or win a raffle

Your name, shipping address, email and (optionally) phone number, used only to deliver your prize.

When you join the waitlist

Your email address and the page or link that brought you to us.

When you buy something in the app

Payments are handled by Apple or Google. We never see your card details. Our purchase service (RevenueCat) tells us what you bought so we can unlock it, linked to an anonymous ID or to your TourStar account if you're signed in.

Reminders

Reminder notifications (for example "energy full") are scheduled on your device. We don't collect a push token for them. You can turn them off in the app or in your phone's settings.

HOW WE USE IT

To run the game, save and sync your career, and keep your account secure.
To run the rewards store and raffles: checking eligibility, preventing fraud and cheating, picking winners and shipping prizes.
To send emails you asked for (account confirmation, password reset, launch news if you joined the waitlist, prize notifications). You can unsubscribe from news anytime.
To understand and improve TourStar using aggregated gameplay analytics.
To comply with the law and enforce our Terms.

We do not sell or rent your personal information, we don't share it for cross-app advertising, and we don't track you across other companies' apps or websites.

WHO WE SHARE IT WITH

We use a small number of service providers who process information on our behalf and only as we instruct:

Supabase: database, accounts and sign-in.
Vercel: hosting for tourstarapp.com and the web game, and privacy-friendly page-view analytics on the website (no cookies; visitors are counted without being identified).
RevenueCat, Apple and Google: in-app purchases and sign-in.
Please and Thank You, Inc. and its shipping partners: your name, address, email and phone, only when you redeem a reward or win a prize, so they can fulfil it.

If you win a raffle, we may publish your artist name (not your real name) as the winner. We may also disclose information if required by law or to protect the rights and safety of players and others.

HOW LONG WE KEEP IT

We keep your account and save for as long as your account exists. Shipping details are kept for as long as needed to deliver and support the order and to meet tax and record-keeping obligations. Waitlist emails are kept until you unsubscribe or we launch and no longer need them. Analytics events are kept in aggregate.

YOUR CHOICES AND RIGHTS

Delete your account anytime in the app under Account → Delete account. This removes your account and cloud save.
Access, correct or delete your information, or ask a question, by emailing help@please.co. We'll respond within 30 days.
Depending on where you live (for example California or the EU/UK), you may have additional rights, such as knowing what we collect, requesting a copy, or objecting to certain uses. We honor these requests and won't discriminate against you for making them.

CHILDREN

TourStar is not directed to children under 13, and we don't knowingly collect personal information from them. Raffles and physical rewards are only for players 18 or older (or the age of majority where they live). If you believe a child has given us information, contact us and we'll delete it.

SECURITY

We use encryption in transit, access controls and row-level security so players can only read their own data. No system is perfectly secure, but we work to protect your information.

CHANGES

If we change this policy, we'll update the date above and, for significant changes, let you know in the app or by email.

CONTACT

TourStar, LLC
1133 Broadway, #1301, New York, NY 10010
help@please.co