Support
We usually reply within one business day.
COMMON QUESTIONS
How do I keep my career if I get a new phone?
Create a free account (Account → Create account) or sign in with Apple or Google. Your career syncs automatically. On the new phone, sign in with the same account.
How do I earn reward points?
Play! Shows earn points based on your grade (an S rank earns the most), plus releases, daily rewards, daily quests and level-ups. Points can't be bought.
Why are some of my points "pending"?
To keep prizes fair, our system verifies points as they sync. If an unusually large number of points arrives at once (for example after a long time offline), some may be held for a quick review. Email us if they don't clear within a few days.
When will my reward ship?
Every order is reviewed, then shipped. You can follow its status in Store → Rewards → My rewards. Most orders ship within 2 weeks.
How do raffles work?
Each ticket is one chance. Buy tickets with points or use the free daily entry. After the raffle closes, a winner is drawn at random and contacted by email. Full rules are under "Official rules" on each raffle.
I bought something but don't see it.
Open Premium (or Account) and tap Restore purchases, using the same Apple ID or Google account you bought with. If it's still missing, email us your receipt.
How do I get a refund?
Purchases are handled by Apple or Google. Request a refund at reportaproblem.apple.com or through the Google Play Store.
How do I turn off reminders?
Account → Reminders, or in your phone's Settings → Notifications → TourStar.
How do I delete my account?
Account → Delete account. This removes your account and cloud save. Your career stays on the device unless you also reset it.